ITsManaged

On site Managed Infrastructure is a fully managed service that enables your business to focus on technology that matters to your business such as your business specific applications and office systems.

Managed Infrastructure provides you with a flexible, powerful IT platform to run your business applications in a fast, secure and backed up environment where recovery from minor or major failures is guaranteed and fast.

Managed infrastructure includes server hardware, networking and internet connection that incorporates disaster recovery, unattended backups, business continuity, security, maintenance, monitoring and systems administration into one, low cost, effective package.

No more large capital investments or re-investment, no more headaches and time wasted on servers, networks and broadband. You will never need to buy infrastructure hardware, like servers, switches, modems, racks - again and you get peace of mind knowing your documents, databases and applications are backed up and secured.

For existing offices, we can incorporate your existing cabling investment and migrate your server applications, databases and data whether they are in windows or unix/linux platforms.

For new offices, we deliver and implement and then manage all your infrastructure requirements, including cabling, server room, environmental controls, server hardware, switching, racks, firewalls, UPS etc. - ready for your desktops to connect and for you to install your applications.

We deliver and manage our Managed Infrastructure through Australia, including Melbourne, Sydney, Perth, Adelaide, Brisbane and out territories and regional areas.

You're a business owner looking for reliable and hassle free IT. Yet you know that IT service providers need your IT to fail to stay in business and so are in conflict with what you want. How do you overcome this Conflict of Interest?

ITsManaged is different to other IT Service providers simply because our business model aligns our business interests with yours. With the traditional business model of IT service, an IT provider propsers when you have problems or are forced to upgrade, while in the ITsManaged Managed Service Model we prosper when your IT is working properly and lose money when it's not.

Here's how our Business Model works:

1. The Managed Service model demands that we aim for faultless, reliable and secure functioning of your IT through a Service Level Agreement which is geared to results, such as 'up-time' - not inputs such as "virus scan conducted". Taking actions is not enough, what matters is getting the results and this is embodied in our Agreement with you.
2. A managed service is delivered for a fixed fee, so short term work-around "band-aid" fixes, while they have their place, can create longer term issues and therefore are not sensible option - we firstly focus on getting you back up and running and then develop and implement a long term fix - why would we do otherwise - there is no reward for us fixing the same problem over and over.
3. Have you ever wondered why you need a faster computer today to do the same things you were doing 5 years ago? Our approach dictates we deliver a complete facility for you to use not hardware and software to consume. We purposely work away from engineered hardware and software redundancy game played by the traditional IT market wherever possible - it's in our interest to do so. We enforce this by providing a fixed price service that includes all upgrades to both hardware and software AND we will do this within our up-time agreement with you.
4. Managed Services concentrate on those aspects of IT that are common, require specialist, rarely required knowledge and require facilities that are best shared by many clients not owned by each client. This then leaves you free to focus on that part of IT that is specific to your business;- the applications you use, the procedures you have developed, your staff training and the integrity and effectiveness of your databases and files. In other words, ITsManaged Managed Services enables you to focus on those aspects of IT that actually make a difference to your bottom line, competitiveness and business performance.  
5. In trying to save on IT spend, many businesses avoid services such as periodic maintenance to promote reliability and reduce the risk of catastrophic failure, security through testing and correct security configurations, procedures and facilities to avoid disruption and theft and many businesses avoid adequately planning for the inevitable disaster through good recoverability capabilities, by relying on basic backup procedures that are not tested regularly and often fail to deliver when needed. These are facilities where the procedures and practises are as important, if not more important, than the hardware and/or software component, and there are reasons why this is the case:-
6. ITsManaged has developed shared facilities for these common requirements - compare our model with traditional providers:- traditional service providers sell security and backup hardware and software so there is no room for sharing such facilities with their other clients - We don't- we share common facilities, such as backup, monitoring, security  and shared hardware spares.

             I. We have invested heavily in automating maintenance, security and reliability tests and other procedures to further reduce the cost of such services. In the traditional model there is no incentive to reduce the time it takes to deliver a service, such as maintenance, issue resolution etc. - after all time & materials is the revenue stream for a traditional provider, so their interest is in doing all this work manually. ITsManaged does not sell hardware and software, and  where possible we avoid time & materials and our Managed Services Business Model ensures we hurt when any disaster, large or small occurs to you, so naturally we work to minimise disasters and when they do occur recover from them quickly and completely.
            II. We have been in business delivering Managed Services since 2001. Our clients are amongst the leaders if not the leaders in their field and have been with us since they first commenced as clients. You can see why; focusing on business enables them to succeed in business and therefore us to succeed - many have doubled and tripled their results since they moved to our Managed Services. Its not hard to see how our Managed Services contributed to such success stories either - freeing their time and removing concerns associated with the underlying IT infrastructure platform, enables them to focus on business applications that do propel their business forward.

What all this means to you is when you switch to the ITsManaged Managed Services, you will know that your best interests are being served by design and you can focus on the important aspects of your IT investment – your data, your business procedures, applications and your staff – the parts of IT that make a difference to your business.

Our Managed Services deliver:

Agreed availability,
     I. Industry Standard Security,
    II. Known and predictable IT costs,
   III. Lower Total Cost of IT ownership,
    IV. Agreed systems performance,
     V. Agreed support performance, and
    VI. Alignment of our interests.

If you want to know more, click on an IT concern on the right, or contact us on (03) 8256 9670 with your enquiries.